SCHEDULING

We require a minimum of 24 hours notice for all photography services. As such, last minute requests for any and all media services will be addressed individually and as available. When scheduling an appointment, please include the desired date, the listing address and any other important information about the property (e.g. lockbox info, pets present in the home, tenant occupancy, etc.) After both parties have agreed on a date and time, the appointment will be considered “booked” with email and or text appointment confirmation. Any specific media requests and or property/listing specifics shall be notified and mentioned in the order form prior to booking to ensure accuracy in our media capture, (e.g., don’t capture the laundry room, get a photo of the garage, fire pit, etc). Re-shoots/re-visits to the listing will be booked and billed in addition to the original booking & scope of work. Please use our “Home Preparation Guide” to ensure the home is photo and/or video ready. All properties will be shot “as is”.

 

WEATHER

In the case of inclement weather, (rain, snow, & excessive wind) certain conditions will not allow us to fly & capture aerial/drone. In this case, a return visit will be scheduled on the next good weather day, (which is usually the following day, sometimes later the same day) or as soon as weather permits. A member of our team will be in contact with the listing realtor to arrange with their client to ensure property is prepared, (e.g., no vehicles in the driveway etc). All other associated listing media, (interior photo, video, floor plans etc) will be captured and delivered as normal. Updated aerial/drone will be added to existing media and delivered as soon as possible. Rescheduling due to weather will be subject to current availability. 

 

TRAVEL

We are happy to provide media services for properties located outside of our normal service area. A travel fee may be charged for properties outside of the city limits, (refer to our service area map) either by a flat fee or by a KM distance rate. 

 

AT THE SHOOT

The client, homeowner, or an authorized representative should be present during the shoot. If no representative is present, our interpretation of the property will be deemed “acceptable”. We will make a reasonable effort to exclude unwanted or unsightly objects while shooting each room/space, however, this does not include actions such as moving dishes, making beds, decluttering or moving furniture without the homeowner or realtor present. Your input is important when deciding which rooms will be photographed and the best angles for each room. It is understood that without your input, we will photograph the property at our discretion, using our experience and judgment to ensure appointments are kept on time to accommodate other appointments that day.

 

AFTER THE SHOOT

After the initial shoot, we backup, save your files, digitally process and organize the images. This can include compositing, basic colour correction, retouching and preparing jpeg web files for final delivery. Advanced retouching is available for an additional cost.

 

DELIVERY

Photos and video will be delivered within one business day (24hrs) of the photoshoot. Bookings scheduled Fridays will be delivered Monday mornings. Any shoots scheduled the day before a holiday will be delivered the day following the holiday. If the holiday falls on a Friday, media will be delivered Monday. If the holiday falls on a Monday, your media will be delivered Tuesday. 

We provide two sets of images: the first is optimized & sized for MLS, and the second set suitable for Small print, (feature books, brochures etc). Expedited delivery (Rush order) is available for an additional cost. Once photos are delivered, they will remain available for downloads on your media manager account until the listing has been sold or removed from the market. It is the sole responsibility of the person to whom the photos are delivered to, to download and save their media within this listing period to avoid losing access to cloud stored media. A re-upload/archival fee will apply for access to files beyond the active listing period of complimentary cloud storage. 

 

CANCELLATION/HOME ACCESS & LATE FEES

Please note, a cancellation fee of $50 will be charged for any shoot cancelled within 12 hours of a “booked” appointment. If a cancellation is made after travel has been incurred a fee of $50 plus a $0.55 per km charge will be billed. If the client, homeowner or representative is not available or hasn't provided access to the home during the allotted shooting time, we will consider it a cancellation and charge a non refundable 50% of the total rate for services booked.  The remaining balance of 50% will be invoiced once the  booking has been completed.   If access to the listing is delayed, (realtor/home owner is late) we will do our best to capture everything required to fulfill the listing order within the remaining time, but must respect any other bookings following. If a return visit is required, this will be required to be booked and billed separately from the original order on a mutually agreed date with availability.

 

RIGHTS & USAGE

All images remain the sole property of the photographer/media provider/creator, JacksonHouse Media, and carry a per-listing license which is available during the active listing period. The images may be used for all marketing associated with the current sale of the property in accordance with local MLS rules, including the associated realtors social media and website. Any usage of the images by a third party including but not limited to architects, builders, designers, rental properties, sellers, buyers and or realtors is strictly prohibited unless approved in writing by the photographer/media provider/creator. Images, photos, videos, files cannot be modified in any way without the written consent of JacksonHouse Media. 

 

PAYMENT

New clients/First time booking must pay a 50% booking deposit. This deposit is non-refundable.

Balance of invoices/orders must be made in order to receive and download all deliverable media files. Image and video files will be available to preview and proof. We accept credit cards, e-transfers, cheques or cash. Payment options are available and listed through our online invoicing.

 

By booking any service with JacksonHouse Media, it is assumed that you have read, understand and accept all the terms and conditions of service listed above. This document must be signed and returned prior to receiving services from JacksonHouse Media.